As one of the early promoters of the ITIL framework for IT service management, Procept has stayed aligned with the standards as they have gone through changes from v2 through to the new v4. Read more
Join Procept associate Terry Kozlowski as she shares success tips for new supervisors who are directly responsible for their workers' performance. Read more
In today’s world, a product or idea becomes obsolete before it comes off the drawing board. Leadership seems to be the mitigating factor to keep the bottom line from eroding or advancing. Read more
One of the most important things in any product (or service) development venture is to listen to, understand and capture the voice of the customer. Read more
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