Procept courses accredited by the CCA for Gold Seal certification credits

IT Consulting

IT Consulting

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems from the customer's perspective of IT's contribution to the business. in the simplest terms, ITSM is the management of IT services to meet customer requirements. The three objectives of ITSM are:

  • Integrating services with the current and future needs of the business and its customers.
  • Improving the quality of the services delivered.
  • Reducing the long-term cost of service provision.

ITIL® (Information Technology Infrastructure Library) is the de facto best practice international standard framework for the design, development and delivery of IT services to internal and external customers and users.

Procept helps organizations design, develop and transform IT organizations to better deliver shareholder value and enhance client capabilities for a transformed information systems organization.