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    Agile Management

Procept Prepares for ITIL v4

  • By: pcadmin on 12 Nov 2018

As one of the early promoters of the ITIL framework for IT service management, Procept has stayed aligned with the standards as they have gone through changes from v2 through to the new v4. As v4 is rolled out in early 2019, Procept will be working in synch with AXELOS, the ITIL certification body. Our ITIL Foundations course is being updated to align with the new v4 standard and a suite of new v4 courses will be available in 2019 as AXELOS releases the various portions of the new standard.

For more information on the differences between v3 and v4, plus the changes to the certification regimen, please check out our IT Management Whitepapers page which we will update with more information from time to time. The next update is scheduled for January 2019. For now, check out our new article titled "ITIL v4 is Here!" by Procept's IT Management Practice Lead, Sola Oduko.

NEW VIDEO: Success Tips for New Supervisors

  • By: pcadmin on 11 Nov 2018

Join Procept associate Terry Kozlowski as she shares success tips for new supervisors who are directly responsible for their workers' performance. In this lively session, Kozlowski shares 14 key responsibilities of a supervisor.

Donaldson Helps Trainers Retain the Magic in their Virtual Sessions

  • By: pcadmin on 18 Oct 2018

TidalShift trainer David Donaldson co-presented a session at the annual Institute for Performance and Learning annual conference titled "Retain the Magic of In-Person When You Go Virtual" on Tuesday, October 16, 2018. In this fascinating session, the co-facilitators discussed the challenges that trainers face when trying to incorporate adult learning principles in a virtual training environment and how these challenges may be overcome. In a packed room of around 140 people, participants discussed three case studies and critically examined their own approaches alongside those of other participants.

Training professional trainers is not easy — in fact, they can be the most critical audience of all. Procept benefits when our associates present at conferences where we can showcase the quality of our instructors and consultants. In this case, our own David Donaldson and his co-presenter Dr. Marilyn Laiken braved the challenge and did an outstanding job. Kudos to the two for pulling it off in style!

NEW VIDEO: Mindful Leadership

  • By: pcadmin on 09 Oct 2018

In today’s world, a product or idea becomes obsolete before it comes off the drawing board. Leadership seems to be the mitigating factor to keep the bottom line from eroding or advancing. In this video, Procept associate Prem Selver introduces the concepts of Mindful Leadership and how it can lead us to be more effective in the workplace.

Procept Sends School Supplies to Jamaica

  • By: pcadmin on 01 Oct 2018

September is the start of a new school year in North America, bringing us back together after our summer vacations and returning us to our regular routines. It is a time of new beginnings and renewed studies. But not everyone in the world has adequate supports to continue his or her education.

This year, Procept has done its part to confront this issue. We are happy to announce that Procept Associates Ltd. and TidalShift Inc. have jointly contributed $400 worth of supplies to needy schools in Jamaica. The supplies are being combined with the contributions from other businesses and individuals in a shipping container that will arrive in Jamaica in October. Distribution will be handled a church group on the island.

While the majority of our profits come from educating adults, we are happy to be able to give back to educating children.

Procept Welcomes Ori Schibi to its Management Advisory Board

  • By: pcadmin on 14 Sep 2018

In recognition of his significant contributions to Procept's success, the Board of Directors of Procept Associates Ltd. has appointed Ori Schibi to Procept's Management Advisory Board.  BA Practice Lead and recent winner of Procept's Special Contribution Award, Schibi has skills that cross several of Procept's lines of business (project management, business analysis, agile management, and change management) within each of which he has made contributions.  Schibi also has a strategic perspective of what is happening within the marketplace, leveraging his work with competing organizations within Canada and the USA. 

The Management Advisory Board meets formally during the year to provide guidance on strategic plans and to provide historical insight to help guide Procept's management team. Members are also informally consulted from time-to-time to provide insight based upon their specific expertise.  Kevin Aguanno, Procept's President, states "Ori has been a tremendous help to the organization and to me, personally, as I try to steer the organization through prevailing winds and gusts representing unexpected change.  He has been an asset to the group and I welcome him to the Management Advisory Board."

The full makeup of the Management Advisory Board can be found on our Management Team page.

NEW VIDEO: Rewarding Employees Without Breaking the Bank

  • By: pcadmin on 09 Aug 2018

In these challenging times, how do you motivate and reward employees when budgets are tight? Watch Procept associate Kevin Aguanno as he explains how to motivate employees and drive positive behavioural change with low (or no) cost techniques that have a big impact.

New Video: The Voice of the Customer

  • By: scott.roberts on 18 Jul 2018

One of the most important things in any product (or service) development venture is to listen to, understand and capture the voice of the customer. Doing it is critical to how well the customer’s needs are met, and despite a multitude of methodologies, approaches, tools and techniques – many endeavours fall short of properly capturing the full set of customer needs.

The content of this video is based on the book The Voice of the Customer for Product Development, 4th Edition, by José Campos and Jean-Claude Balland; Published by Multi-Media Publications.

Video: Change Agility

  • By: pcadmin on 08 Jun 2018

TidalShift associate Dr. Nick Horney is a master in VUCA (volatility, uncertainty, complexity and ambiguity) and has been recognized for innovations in organizational agility theory and practice which includes The AGILE Model.® Dr. Horney has consulted with global leaders to help transform their visions to action by anticipating change and building more adaptive capabilities.

In this new video, Dr. Horney discusses the importance of change agility at the Change Leadership Conference in Toronto, June 2018.

New Video: The Benefits of Mindfulness

  • By: pcadmin on 07 Jun 2018

In this video, mindfulness expert Beth Wallace, a TidalShift trainer and consultant, discusses how this hot trend is making a big impact in the workplace.


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