Project Management is often described as getting a unique undertaking done, within established and agreed on constraints, in a manner that meets or exceeds the stakeholder expectations.

One of the more frustrating experiences for a project management team is to discover that their project is meeting all the specifications, but does not meet the expectations of a project sponsor or end-users, let alone exceed them!

This seminar takes a look at the major areas of project expectations; what causes them to form and what we can do about managing them for project success.

This interactive workshop utilizes brief lectures, guided discussion, short case studies, and hands-on application exercises in small teams. Participants are encouraged to share real life experiences and participate in class discussion.

LEARNING OBJECTIVES

The course material answers six related questions:

1. What are project expectations?
2. Why should we care?
3. Who has expectations?
4. What are they about?
5. How do they form?
6. What can we do about them?

It covers the “hard” and “soft” aspects of project expectations management, including the use of the DiSC® Personal Profile System to help understand why expectations take varied forms.

WHO SHOULD ATTEND

• Practitioners of Project Management
• Account Management and Account Executives
• Sales and Marketing Management
• Contract Managers
• Any Senior Staff with Customer Interface Responsibilities

This course is designed for managers, supervisors, team leaders, project managers, and individual contributors who want to support and sustain change initiatives in the workplace over time.

PREREQUISITE

A general understanding of project management methodologies, commonly used project management tools and techniques, and fundamentals of project management processes are beneficial.

MATERIALS

You will receive a course binder containing a copy of the presentation slides.

WHAT YOU WILL LEARN