Do you speak a second language? If you answered "yes", how about a third or may be a fourth language? Body language should be a second language for everybody simply because non-verbal communication forms over 70 % of our message.

Body language is a critical success factor for conflict resolution and negotiations. If you are involved in any type of negotiation, conflict management, or even an interview, this course is for you.

This half-day practical, online course focuses on the use of body language in 10 different life and business situations. The presenter uses practical examples and case studies, and a video to enhance the participant’s understanding of the issues

LEARNING OBJECTIVES

Participants will gain the ability to be able to:

• Enhance your relationship with clients, friends, co-workers, and customers
• Reduce and manage project conflicts by checking assumptions and confirming perceptions
• Understand and appreciate the importance of body language
• Produce results through monitoring nonverbal communication
• Enhance trust and communication within a project team
   

WHO SHOULD ATTEND

Anyone involved in negotiations or who is trying to spot those who are not being truthful.

PREREQUISITE

This course has no prerequisite.

MATERIALS

You will receive an electronic copy of the course notes.

WHAT YOU WILL LEARN