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Active Listening

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Most people listen to respond instead of listening to understand. Do you have the tools and skills to listen well and with intention? When was the last time you thought after a conversation "I wish I listened more closely?" Listening is the best gift you can give in any of your relationships.

This half-day practical, online course provides participants with all the tools and practice they need to be active and focused listeners. The presenter uses practical examples and case studies, along with a video to enhance participants’ understanding of listening skills.




Participants will gain the ability to be able to:

  • Focus on being an effective and active listener
  • Recognize and remove barriers to listening
  • Capitalize on listening skills rather than positional power to achieve goals
  • Employ listening skills for maximum effectiveness in building relationships
  • List and explain the use of the 12 listening tools


Anyone interested in improving their ability to communicate, especially those in sales or customer service roles.


This course has no prerequisite.


You will receive an electronic copy of the course notes.


  • The importance of listening
  • Difference between listening and hearing
  • Why we should listen actively
  • Video presentation
  • Barriers to effective listening
  • Guidelines for active listening
  • Twelve tools for active listening
  • Practical Applications

upcoming sessions

Jul. 10, 2020 - Jul. 10, 2020
Instructor: Sami Fahmy

Event starts in: 35 days

Register Now


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 3 0
PgMP 0 3 0
PfMP 0 3 0
PMI-ACP 0 3 0
PMI-SP 0 3 0
PMI-RMP 0 3 0
PMI-PBA 0 3 0

The three columns in the table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 3 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 0.5 RU
  • CIPS Information Systems Professionals (ISPs) earn 3 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 3 Learning Credits